FAQs • Gardner MA • CivicEngage

I planted a new lawn and need to water it. Will I be billed for the water use?: Yes, all water that passes through your meter will be billed to you for both water consumption and sewer use. If an irrigation system is installed, a second meter can be installed in the home to accurately measure the water used by the irrigation system. Doing this will allow the billing staff to deduct the irrigation water from your sewer charges. All water that is used is billed at the applicable water rate. A second meter is installed by the owner at their cost, but inspected and approved by the Water/Sewer Department. A licensed Plumber must obtain a permit and perform the installation.

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Water/Sewer

1. I planted a new lawn and need to water it. Will I be billed for the water use?: Yes, all water that passes through your meter will be billed to you for both water consumption and sewer use. If an irrigation system is installed, a second meter can be installed in the home to accurately measure the water used by the irrigation system. Doing this will allow the billing staff to deduct the irrigation water from your sewer charges. All water that is used is billed at the applicable water rate. A second meter is installed by the owner at their cost, but inspected and approved by the Water/Sewer Department. A licensed Plumber must obtain a permit and perform the installation.

2. I want to fill my pool, will I be billed for the water?: Yes, all water that passes through your meter will be billed to you for both water consumption and sewer use. In order to receive a credit for the sewer charges when filling your pool you must first review the “Pool Fill Policy & Sewer Credit Information“ form and complete the “Pool Credit Application”. Click here for the Policy and Application.

3. What do I do if my water smells funny or is discolored?: If you notice a strange smell or color to your water that does not clear up you should contact the Water/Sewer Department.

4. Who should I contact if my sewer service backs up?: If you have a backup of sewage you should immediately contact the Water/Sewer Department. We will assess if there is a problem with the sewer main in the street and correct it if one is present. If the problem is in your individual sewer service (from the main to the house) you will be responsible to hire a qualified contractor to remedy the problem.

5. Who should I contact if I lose water pressure?: If you lose water pressure or lose water entirely you should immediately contact the Water/Sewer Department.